PRIVACY POLICY
Last Updated: 04/08/25
Sol Au Pairs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.solaupairs.com.au), submit a form, purchase a service or product, or engage with our content.
1. What We Collect
We may collect the following types of personal information:
For Au Pairs and Host Families: Name, contact details, birthdate, nationality, visa status, childcare experience, preferences, availability, references, and any other form data you submit
For purchases: Billing details, payment method (processed securely via Stripe)
For marketing: Email addresses and interaction history through tools like MailerLite
From your device: IP address, browser type, cookies, and analytics data via Squarespace or Google Analytics
2. How We Collect It
We collect information when you:
Fill out one of our forms (e.g. via Tally)
Email or message us directly
Purchase a product or service
Join our mailing list or download a freebie
Use or browse our website
3. Why We Collect It
We collect your personal information to:
Facilitate au pair placements and communicate with you
Provide digital downloads, free resources, and purchases
Send you relevant updates, newsletters, or offers (you can unsubscribe anytime)
Improve our website, services, and marketing
4. Where Your Data Is Stored
Your data may be securely stored in third-party platforms we trust and use to operate our business, including:
Tally.so (for form submissions)
Google Workspace & Airtable (for internal processing and record keeping)
MailerLite (for newsletters and eBooks)
Stripe (for payments – we do not store your card details)
We restrict access to your data to team members or contractors working directly with Sol Au Pairs and will never sell your information.
5. Health and Insurance Information
In some cases, we may request general details related to travel health insurance for au pairs. Au pairs are responsible for arranging their own health, accident, and travel insurance. Sol Au Pairs does not collect medical data or accept liability for health-related costs.
6. Testimonials and Reviews
If you submit a testimonial or review, we may display your first name and general location publicly. You may request removal at any time by emailing us at hello@solaupairs.com.au.
7. Email Communications & Consent
When you submit your email through any form or purchase, you consent to receive relevant updates, resources, and occasional newsletters. You can unsubscribe at any time using the link in the email footer.
8. Cookies and Analytics
Our website uses cookies and third-party analytics to improve performance and user experience. This data is anonymous and does not identify you personally.
9. Data Access and Your Rights
You have the right to:
Request a copy of the data we hold about you
Ask us to correct or delete your data
Withdraw consent or unsubscribe from marketing at any time
To make a request, please email: 📧 hello@solaupairs.com.au
10. No Legal or Migration Advice
Any guidance we provide regarding Australian visas (e.g. Work and Holiday or Working Holiday visas) is general and for informational purposes only. We are not registered migration agents and cannot provide legal or immigration advice. Please consult the Department of Home Affairs or a registered agent for any visa-related questions.
11. Children's Privacy
We do not knowingly collect personal information from anyone under 16 without verified parental consent. If you believe a child has submitted personal data, please contact us immediately.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with a “Last Updated” date.
13. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia.
14. Contact Us
For questions or requests related to this policy, contact us at:
📧 hello@solaupairs.com.au
📍 Based in New South Wales, Australia